Terms of sale

This translation is provided for information only. In case of discrepancy, the French version prevails.

Terms in force as of 24 October 2026.

1. Seller

Steven Huguenin, sole trader, trade name “L’Écailler Cypriannais”, 28 avenue du Roussillon, 66750 Saint-Cyprien, France. RCS Perpignan 888 832 409, SIRET 888 832 409 00021, EU VAT number FR 25 888832409. Phone: +33 7 57 83 81 09. E-mail: contact@lecailler-cypriannais.fr.

2. Scope

These terms apply to orders placed on this website by consumers, for pickup on site. Services for events are subject to a separate quote.

3. Products

The seafood platters are described on their page: composition, indicative number of people and price. They are prepared to order with fresh products that depend on deliveries. If a product is unavailable, we contact you to agree on a replacement, a cancellation or a refund; no product is replaced without your agreement.

Allergens: the available information is on the page of each platter and on the Allergens page. If you have an allergy or intolerance, call us on +33 7 57 83 81 09 before ordering.

Storage and consumption instructions are given orally at pickup.

4. Wines

Alcoholic drinks: the sale of alcohol to minors under 18 is prohibited. Wines can only be ordered with a seafood platter (a platter, or oysters, crustaceans or shellfish from the platter builder). They are collected only at the shop, before 10 pm, on presentation of an ID. Without proof of age, the wine is not handed over and its price is refunded.

5. Prices

Prices are shown in euros, all taxes included. Orders are not delivered: they are collected on site, free of charge.

6. Ordering

1. Choice of the platter(s) and addition to the cart.
2. Choice of the preferred date and time. Order online by the day before at the latest; at least 48 hours in advance for some products sold by the piece (shown on their page). For a same-day order, call us.
3. Entry of your contact details, then payment.
4. A confirmation e-mail summarises the order.

The order is confirmed as soon as you pay. We only call you if a delivery, availability or order problem requires your agreement.

7. Payment

Payment is due when ordering, online, by one of the payment methods offered at checkout. Payment data is processed by the payment provider and is not stored by the seller.

8. Pickup

Pickup arrangements are described in the shipping policy (pickup and delivery).

9. Right of withdrawal

In accordance with Article L221-28, 4° of the French Consumer Code, the right of withdrawal cannot be exercised for the supply of goods liable to deteriorate or expire rapidly, which is the case for the fresh products offered on this website: seafood platters, oysters, crustaceans, shellfish, caviars and smoked salmon.

For wines and the gift card, you have 14 days to withdraw, without having to give any reason (Article L221-18 of the French Consumer Code): from the collection of the order for wines, and from the receipt of the gift card by e-mail for the gift card. How to exercise this right, the refund conditions and the withdrawal form are set out in the refund policy.

10. Changes, cancellation, complaints and refunds

For an order for pickup, you can change your platter or cancel up to 2 hours before the chosen time slot, by calling us on +33 7 57 83 81 09. Holiday orders: deadline 20 December 2026 for Christmas and 27 December 2026 for New Year; orders placed before 31 December 2026 can no longer be cancelled. Other cases are described in the refund policy.

11. Legal guarantees

The seller is bound by the legal guarantee of conformity under Articles L217-3 et seq. of the French Consumer Code, and by the guarantee against hidden defects under Articles 1641 et seq. of the French Civil Code.

12. Personal data

The processing of your data is described in the privacy policy.

13. “Club de l’Écailler” loyalty programme

The Club de l’Écailler is free, with no purchase obligation. It is reserved for customers who have a customer account on this website.

• You earn points, credited to your customer account:
  • with each order placed online with your customer account: 1 point per euro spent;
  • when you create your account: 50 points;
  • for your birthday: 150 points, if you entered your date of birth at least 30 days before;
  • by following our Facebook page: 20 points, once only;
  • by following our Instagram account: 20 points, once only;
  • by sharing our website on Facebook: 30 points, once only;
  • by referring a friend: 50 points, once your friend has placed their first order.
• From 300 points, you can exchange them for a €15 voucher to use on a future online order. The voucher takes the form of a discount code that can be used once.
• Points do not expire as long as the programme exists.
• Points and vouchers have no cash value: they cannot be exchanged for money, transferred or refunded.
• If an order is cancelled or refunded, the points it earned may be withdrawn.

The seller may change or end the programme. Customers are informed on the website at least 30 days in advance and can use their points during this period.

The programme is managed with the Smile.io application, which processes your name, e-mail address, orders and points for this purpose.

14. Applicable law

These terms are governed by French law. In the event of a dispute, the consumer may bring the matter, at their choice, before one of the courts with territorial jurisdiction under the French Code of Civil Procedure or before the court of the place where they lived at the time the contract was concluded or the harmful event occurred (Article R631-3 of the French Consumer Code).